Refund Policy – PayLater
Thank you for using PayLater, a credit and repayment management application designed to support small and medium business owners. We appreciate your trust in our platform. If, for any reason, you are not fully satisfied with your subscription or any premium service, we are here to help.
Subscription Refunds
PayLater offers subscription-based features and digital services. Refund eligibility depends on the nature of the plan purchased. You may request a refund within 7 days from the date of purchase if:
- You experience technical issues that prevent you from using core features of the app
- A premium feature does not function as described
- You were charged incorrectly due to a billing error
We will review your request and notify you regarding the approval or rejection of the refund.
Non-Refundable Items
Due to the nature of digital services, the following items are non-refundable:
- Completed subscription cycles
- Previously used premium credits or features
- Payments made for third-party services integrated into the app
- Promotional or discounted subscriptions
- In-app purchases consumed or activated
Refund Process
- Once your refund request is reviewed, we will inform you of the status
- If approved, the refund will be processed to your original method of payment
- Processing times may vary depending on your bank or payment provider
- Any payment gateway fees may be deducted where applicable
Billing Errors
If you believe you were charged incorrectly — such as duplicate charges, incorrect subscription tier, or unauthorized transactions — please contact us immediately. We will investigate and correct the issue, including issuing a refund if applicable.
Cancellation Policy
You may cancel your subscription at any time. Cancellation will stop future billing, but previous payments are non-refundable unless they qualify under the refund criteria mentioned above.
Technical Issues
If you encounter issues such as:
- App not functioning as intended
- Features not accessible even after subscription
- Sync or data issues
Please contact support with screenshots or relevant details. If the issue significantly disrupts usage and cannot be resolved, you may be eligible for a refund.
Processing Time
Refunds will be processed within 7 business days after approval. Your payment provider may require additional time to reflect the refunded amount.
Contact Us
If you have questions or need help regarding our Refund Policy, please reach out to our support team. We are committed to ensuring that your experience with PayLater is smooth, transparent, and reliable.